Refund policy
Contact CatFat before sending a return
For a return, exchange, damaged item or order problem, email catfatsupport@gmail.com or use our contact form. Include your order number and a description of the issue. For damage, defects or printing problems, include clear photos of the item and packaging.
Our existing 30-day return terms below continue to apply. CatFat handles customer support and refund decisions; sending a parcel to our fulfillment partner does not automatically approve a refund. Please contact us first so we can provide the correct return destination and reference for your order.
Product return address
When we confirm that an approved return should go to our U.S. fulfillment partner, use:
CatFat Returns
217 Wrangler Drive
Coppell, TX 75019
United States
This address is for approved product returns only. It is not CatFat's business address and must not be used for privacy requests, legal correspondence or general mail. Orders fulfilled elsewhere may need a different return address; use the instructions we provide for your order.
CatFat Returns & Refunds
-----
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please contact CatFat before sending anything back. Follow the return instructions provided for your order.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at catfatsupport@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email catfatsupport@gmail.com first. We will explain the next steps and confirm whether a return is needed and where it should be sent.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Before mailing your return, contact us for the correct return instructions and destination.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
-----
Your consumer rights
Nothing in this policy limits any rights or remedies you have under applicable consumer law.